Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made through the SEO Audit Tool ("we," "us," "our," or the "Service"), operated by DigiMark Solutions.

By purchasing a paid plan, you acknowledge and agree to the terms described in this policy.

1. Paid Plans & Digital Services

Our paid plans provide access to digital SEO auditing services, including website scans, SEO analysis, reports, recommendations, and other features included with the selected plan.

Because the Service provides immediate access to digital functionality and scan credits, purchases are generally non-refundable once the paid plan or its included scan credits have been used.

2. Refund Eligibility

A refund may be considered in the following circumstances:

• You were charged more than once for the same purchase due to a duplicate transaction.
• Your payment was successfully deducted but the purchased plan was not activated due to a technical issue on our side.
• A significant technical problem prevents you from accessing the paid service and we are unable to resolve it within a reasonable period.
• The payment was made accidentally and no paid-plan benefits or scan credits have been used, subject to our review.

Refund requests are evaluated on a case-by-case basis.

3. Non-Refundable Situations

Refunds generally will not be provided when:

• You have already used one or more paid scan credits.
• You have completed or partially completed website audits using the purchased plan.
• You purchased the plan but subsequently decided that you no longer need the Service.
• You did not review the plan details, scan limits, or features before purchasing.
• Your website cannot be audited because of issues outside our control, including website downtime, firewall restrictions, robots.txt restrictions, DNS issues, server errors, or third-party service limitations.
• The Service performed as described but you are dissatisfied with the SEO recommendations or audit results.

4. Cancellation

You may stop using your paid plan at any time. Unless otherwise stated during checkout, cancellation does not automatically result in a refund for the unused portion of a purchased plan.

If your plan is subscription-based and recurring billing is enabled, cancellation will prevent future renewal charges where technically applicable. Existing access may continue until the end of the applicable paid period.

5. Failed or Pending Payments

If your bank account, card, UPI account, or other payment method is charged but your plan is not activated, please contact us.

We will verify the transaction with our payment processor and, where appropriate, either activate the purchased plan or initiate a refund for the successfully charged transaction.

A payment showing as pending or failed does not necessarily mean that a successful payment has been completed.

6. Duplicate Payments

If you believe you have been charged more than once for the same plan or transaction, please contact us with the relevant transaction details.

After verification, confirmed duplicate payments may be refunded to the original payment method.

7. How to Request a Refund

To request a refund, contact us using the support or contact details provided on our website.

Please include:

• Name associated with your account
• Email address used for the purchase
• Order or transaction ID
• Purchased plan
• Date of payment
• Reason for the refund request
• Relevant payment confirmation or transaction information

8. Refund Review & Processing

Refund requests are reviewed after verification of the payment and account activity.

If a refund is approved, it will generally be processed through the original payment method or payment processor used for the transaction.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

9. Payment Gateway

Payments may be processed through third-party payment service providers such as Cashfree or other payment processors made available through the Service.

Payment processing, transaction verification, and refund settlement may be subject to the applicable policies and processing timelines of the payment provider.

10. Service Credits & Promotional Offers

Free scans, promotional credits, bonus scans, trial access, discounts, coupons, and other promotional benefits have no cash value and are not refundable or exchangeable for cash.

Promotional offers may be subject to additional terms specified at the time of the offer.

11. Changes to a Purchased Plan

If you wish to change your plan, please contact us before making another purchase where possible.

Plan upgrades, downgrades, credits, or adjustments may be handled at our discretion depending on the circumstances and applicable payment terms.

12. Fraudulent or Unauthorized Transactions

If you believe a transaction was unauthorized or fraudulent, please contact us immediately.

We may investigate the transaction and account activity before determining the appropriate resolution.

13. Policy Changes

We reserve the right to modify this Refund & Cancellation Policy from time to time. Any updated version will be published on this page with the revised effective date.